Chatbot is a buzzword today. Chatbots or chatterbots is said to be the future of customer experience. Chatbot have become the biggest thing in the tech and are simply designed software programs to provide personalised, interactive communication akin to talking to a human customer services, but at scale for much cheaper than the call centers. This is done using voice or language texts.
A topic of chatbot is growing very fast and people found it interesting. One such industry that is depending on chatbots to a great extent with each passing day is the Travel Industry. SMEs or Small and Medium scale enterprises opt for chatbots to act as a bridge between them and their clientele. Artificial intelligence chatbot comes with ability to fix a goal and works freely to achieve that goal. The AI chatbot adheres to three simple steps to realize the process. It is the sense-think-act cycle that can define the intelligence of the chatbot.
Customers can avail a 24/7 customer service to resolve any concerns and queries that they might have, thus enhancing their overall travel experience. A chatbot ensures maximum engagement of their customers as it is the only customer touchpoint.
How Travbot/chatbot is helping travel industry:
- Chatbot is built with the goal of empowering people to experience the world. Travellers can use travbot with their desktop, mobile app or in the app where they can check the availability, look for information, check-in times etc.
- Chatbot comes with so much potential adding a benefit of all time availability, ensuring customer’s engagement with their company more than an app.
- Chatbots are capable of transforming the visitor servicing in destination, frequently asked question and enquires can be answered anytime day or night.
- Travel Chatbot takes the user experience in travelling to the next level to extend and deepen the customer engagement by providing them all time facility as customers are increasing their needs day by day.
- Chatbot is known as a live agent for their travellers as AI enabled travel agents to have personalized branded chatbot to delight their customers. Chatbotsare revolutionizing the travel industry and simplifying life for travellers.
The Chatbot feature ensures that a travel agent’s back-office can sustain a line of communication with travellers facing distress in distant lands. The very nature of modern travel may take travellers to uncharted waters and lands of uncertainty. The Chatbot functionality helps to reinforce a sense of security in traveller’s minds. This feature can also be utilized to request back-up copies of travel documents in cases where travellers face theft of their personal belongings at locations far from home.